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Frequently Asked Questions

Quick answers to common questions

Our LiveChat and support ticket system are available 24/7/365. Phone support is available Monday to Sunday, 8:00 AM to 11:00 PM (Sri Lanka Time). We're always here to help whenever you need us.

LiveChat inquiries are typically answered within 1-2 minutes. Support tickets receive a response within 1-4 hours, depending on the complexity of the issue. Email inquiries are answered within 24 hours.

Yes! We offer FREE website migration services. Our migration team will transfer your website from your current hosting provider to our servers with zero downtime. Just contact us and provide your old cPanel login details.

Yes, our technical support team can assist with hosting-related issues, server configurations, email setup, SSL installation, and more. While we don't provide website development services, we'll do our best to point you in the right direction.

We're based in Sri Lanka and have been serving customers locally and internationally since 2013. While we primarily serve Sri Lankan customers, we welcome clients from around the world.

Visit Our Office

While most of our support is handled online, you're welcome to visit us during business hours:

Address:
No 29, 2nd Lane, Housing Scheme, Mirigama, 11200, Sri Lanka
(Contact us for exact location)

Office Hours:
Monday - Sunday: 8:00 AM - 11:00 PM

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