Terms and Conditions

1. Introduction

Welcome to WebsiteServers.lk, a premium web hosting service powered by Peek Hosting (Private) Limited. These Terms and Conditions govern your use of our web hosting services, website, and related products. By purchasing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

WebsiteServers.lk is committed to providing reliable, secure, and high-quality web hosting solutions to individuals, businesses, and organizations in Sri Lanka and beyond.

2. Acceptance of Terms

By creating an account, purchasing a hosting plan, or using any of our services, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

These terms apply to all users of WebsiteServers.lk services, including but not limited to customers, visitors, and anyone who accesses or uses our services.

3. Services Provided

WebsiteServers.lk provides the following services:

• Shared Web Hosting: Hosting services for websites on shared servers with allocated resources
• cPanel Access: Genuine cPanel control panel for managing your hosting account
• Email Hosting: Professional email hosting with webmail, SMTP, POP3, and IMAP access
• SSL Certificates: FREE lifetime SSL certificates for website security
• Website Backups: Weekly automated backups with restore capabilities
• Technical Support: 24/7 customer support via LiveChat, tickets, and email
• Website Migration: FREE migration services from other hosting providers

All services are subject to fair use policies and the limitations of your chosen hosting plan.

4. Account Registration

To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your contact information is up to date

You must be at least 18 years old to create an account. By registering, you confirm that all information provided is truthful and accurate.

5. Payment Terms

5.1 Pricing

All prices are displayed in Sri Lankan Rupees (LKR) and are subject to change without prior notice. Current customers will receive at least 30 days' notice before any price changes affect their existing services.

5.2 Billing Cycles

Hosting services are billed on a monthly, quarterly, semi-annual, or annual basis, depending on your chosen plan. Payment is due in advance for the selected billing cycle.

5.3 Payment Methods

We accept various payment methods including credit/debit cards, bank transfers, and online payment gateways. All payments must be made in full before services are activated or renewed.

5.4 Late Payments

If payment is not received by the due date, your account may be suspended. Continued non-payment may result in account termination and data loss.

5.5 Taxes

Prices do not include applicable taxes unless otherwise stated. You are responsible for all taxes associated with your purchase.

6. Refund Policy

6.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new shared hosting purchases. If you are not satisfied with our services within the first 30 days, you may request a full refund.

6.2 Refund Exclusions

The following are not eligible for refunds:

• Domain registration and renewal fees
• SSL certificate purchases (except the FREE SSL included with hosting)
• Setup fees (if applicable)
• Services older than 30 days
• Accounts terminated for Terms of Service violations

6.3 Refund Process

To request a refund, contact our support team with your account details and reason for cancellation. Refunds will be processed within 5-10 business days to the original payment method.

7. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with this Acceptable Use Policy. The following activities are strictly prohibited:

7.1 Illegal Activities

• Hosting or distributing illegal content
• Copyright infringement or piracy
• Distributing malware, viruses, or harmful software
• Phishing, scamming, or fraudulent activities
• Unauthorized access to computer systems

7.2 Resource Abuse

• Excessive CPU usage that affects server performance
• Running CPU-intensive scripts or applications
• Using hosting for file storage or backup purposes only
• Cryptocurrency mining

7.3 Prohibited Content

• Adult or pornographic content
• Hate speech or discriminatory content
• Content promoting violence or illegal activities
• Spam or unsolicited bulk email
• Warez, pirated software, or illegal downloads

7.4 Email Usage

• Sending spam or unsolicited commercial email
• Email harvesting or list purchasing
• Forging email headers
• Operating mail servers for third parties

Violation of this policy may result in immediate account suspension or termination without refund.

8. Uptime Guarantee

We guarantee 99.9% uptime for our shared hosting services. This guarantee excludes:

• Scheduled maintenance (with advance notice)
• Emergency maintenance
• Issues caused by the customer's website or scripts
• DDoS attacks or other security incidents
• Force majeure events beyond our control

In the event that uptime falls below 99.9% in a given month, eligible customers may request service credit equal to one month of hosting fees.

9. Data and Backups

9.1 Your Responsibility

While we provide weekly automated backups, you are ultimately responsible for maintaining your own backups of your website data, databases, and files. We strongly recommend keeping regular local copies of your data.

9.2 Our Backup Policy

We perform weekly backups stored on Google Drive with up to 4 restore points. Backups are provided as a courtesy and are not guaranteed. We are not liable for any data loss.

9.3 Data Retention

Upon account cancellation or termination, we retain your data for 7 days. After this period, all data will be permanently deleted and cannot be recovered.

10. Termination

10.1 Termination by Customer

You may cancel your hosting account at any time through your client area or by contacting our support team. Cancellation must be requested before the next billing date to avoid charges.

10.2 Termination by WebsiteServers.lk

We reserve the right to suspend or terminate your account immediately without notice if:

• You violate these Terms and Conditions
• You breach the Acceptable Use Policy
• Your account is used for illegal activities
• Payment is not received within 7 days of the due date
• Your account poses a security risk to our servers

10.3 Effect of Termination

Upon termination, your access to services will be immediately revoked. No refunds will be provided for partial billing periods or for accounts terminated for policy violations.

11. Limitation of Liability

To the maximum extent permitted by law, WebsiteServers.lk and Peek Hosting shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Damages resulting from unauthorized access to your account
• Any damages exceeding the amount you paid for services in the past 12 months

We provide services on an "as is" and "as available" basis without warranties of any kind, either express or implied.

12. Privacy Policy

We are committed to protecting your privacy and personal information. Our privacy practices include:

• Collecting only necessary information for service provision
• Using secure methods to store and transmit data
• Not selling or sharing your information with third parties for marketing purposes
• Complying with applicable data protection laws

By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify customers of significant changes via email or through the client area.

Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing these terms periodically.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.